We want you to love your Plateless kit. If it's not right for you, here's how returns work.

You can cancel your order for any reason within 14 days of receiving it. Let us know within that time, then send the item back within a further 14 days.

Items must be returned unused and in their original packaging, with your order number or proof of purchase. You're welcome to unbox and check your kit as you would in a shop. If it has been fitted, stuck down or used beyond that, we may reduce your refund to reflect the drop in value.

1. Email sales@plateless.com with your order number and what you'd like to return.

2. We'll confirm your return and send you the instructions.

3. Post it to: Plateless Returns, Unit 13, Sutton Oak Drive, Sutton Road, St Helens, Merseyside, WA9 3PH.

Please don't send items back without contacting us first. We recommend a tracked service, because we can't be responsible for returns lost in the post.

Return postage is paid by the customer, unless the item is faulty, damaged or we sent the wrong thing.

Once your return arrives and has been checked, we'll refund you to your original payment method within 14 days. We usually do it much sooner. If you return your whole order, we'll also refund the standard delivery charge you paid.

Check your order when it arrives. If anything is faulty, damaged or not what you ordered, email sales@plateless.com with your order number and a photo straight away. We'll put it right with a replacement or a full refund, including postage. This doesn't affect your statutory rights.

• Number plates and other personalised or made-to-order items, unless they're faulty

• Gift cards

Email sales@plateless.com and we'll be happy to help.